Internet Security


What We Are Doing

To protect your security

We have put a number of measures in place to ensure our digital banking is safe and secure and that your information is protected.

  • [Encryption, firewalls, monitoring – IT to provide information related to technological safeguards within EBankIT.]
  • Automatic session time-outs - occur if there hasn't been any activity on your computer for 20 minutes. This means your session ends and you'll have to log back in, reducing the chance of someone accessing your account if you're away from the computer.

Password protection

  • Authentication - You are required to log in with a unique user ID and password to see and access your accounts. This keeps anyone but you and the people you authorize from accessing your accounts.
  • Strong passwords – Your password is required to meet a minimum standard of complexity, which makes it difficult to guess and your account difficult to hack.
  • Two-factor authentication – Certain actions, like changing your password, will require you to enter a one-time password, which will be sent to your email or phone. This confirms that you authorized the action. For added protection, these one-time passwords expire after a certain period of time.
  • Lockouts – If an incorrect password is entered multiple times, your digital banking is locked out and can’t be accessed until you reset it, which also requires a one-time password.

Your Security - Protecting Yourself

Protect your password

Just as you play a vital role in ensuring the security of your home and your possessions, you share in the responsibility for protecting your personal information.

To protect your password:

  • Select a password that is easy for you to remember but difficult for others to guess.
  • Do not use a part of your PIN (Personal Identification Number) or existing passwords you use on other sites.
  • Keep your password confidential and do not share it with anyone.
  • Do not write your password down or store it in a file on your computer.
  • Never disclose your password in a voice message or email, and do not disclose it over the phone.
  • Ensure no one observes you typing in your password.
  • Change your password on a regular basis. We suggest every 90–120 days.
  • Do not reuse passwords.

Protect your computer or device

  • Never leave your computer or device unattended while using our digital banking services.
  • Always exit the site using the Logout button and close your browser if you step away from your computer or device. Your browser may retain information you entered in the login screen and elsewhere until you exit the browser.
  • Secure or erase files stored on your computer or device by your browser so others cannot read them. Most browsers store information in non-protected (unencrypted) files in the browser's cache to improve performance. These files remain there until erased. They can be erased using by using your browser’s features to empty the cache. See your browser’s ‘Help’ section for more information about how to clear your browser’s cache.
  • Install and use a quality anti-virus program. Be sure to update your anti-virus program often. It is recommended you configure your anti-virus program to check for and automatically install updated definitions daily. Scan all downloaded files, programs, and attachments, and only accept files and programs from a trusted source.
  • Install and use a personal firewall on your computer to ensure others cannot access your computer through the Internet.
  • Install new security patches as soon as your operating system and Internet browser manufacturers make them available.
  • Install an anti-spyware program and check your computer or device regularly.

Operating systems

Your computer's operating system needs to be up-to-date in order to defend itself from viruses and malicious software (malware). If a virus compromises part of your operating system, it leaves holes in your computer’s security and compromises the safety of all the information stored on your computer.

It is much harder for viruses to infect an updated operating system and software. Software companies issue security patches regularly to protect against new viruses and malware. You should always download the latest security patch as soon as it becomes available.

Your operating system notifies you when updates are available to download. You can also upgrade your operating system to the latest version available from the manufacturer; however, you should ensure your computer can support an upgrade.

To get rid of a virus that has infected your computer, you may have to completely re-install your operating system. Back up your files regularly to an external hard drive or online account, so you'll have them if you ever have a problem with your operating system.


Regardless of which browser you use, stay safe online by using the latest version available. The latest versions of web browsers have security features that can identify and block harmful or fake websites and pop-ups, and warn you if a site is flagged as unsafe. Some browsers also have a 'Private Browsing' feature, which conceals your browsing history from others.


A firewall protects your computer and home network from harmful websites and hackers. It sits between your computer and the Internet, scanning information that is being transmitted and blocking unauthorized intrusions. Firewalls also stop your computer from being used by hackers to send malicious software to other computers.

Most computers now come with a firewall as part of the standard operating system. However, you can increase your computer’s protection by installing additional firewalls and ensuring they are kept up-to-date.

Protecting your smartphone

Smartphones let you surf, shop or bank wherever you are. Make sure your information stays secure while you're on the move by following these smartphone-safe browsing tips:

  • Activate your phone's password feature, which locks the screen and prevents anyone but you from accessing your phone. Set up the password feature on your phone with a code that only you know, or use the fingerprint or face unlock features, if they are available for your phone.
  • Don't connect to unknown networks through Wi-Fi hotspots to make financial transactions. Use a virtual private network (VPN) or your phone or device’s data plan instead.
  • Beware of smishing – that's phishing on phones through text messages. Never download media or images, or click on text-message links that come from people or phone numbers you don’t recognize. Never provide personal details or account information using email, social media chat functions, or text messages, as these are not secure.  If you are unsure if a message came from us, please contact us by phone, or use the secure messaging within the digital banking app or site.
  • Download apps exclusively from the official source for your smartphone's platform, such as the Android, Apple or BlackBerry stores. Look at the permissions apps request before downloading them. If there is no clear reason why the app should have the access it requests, consider not downloading it. (For example, there is no reason a free game app should have access to view call logs or make and receive calls.)
  • Install anti-virus software for your smartphone when available and update it frequently.
  • Install location finding applications, which work with your phone's built-in GPS. These applications allow you to locate and/or remotely erase data in your phone if it is lost or stolen.
  • Update your smartphone's operating system as soon as newer versions are available.
  • Back up your smartphone regularly. Most mobile devices can be set to automatically back up to an online account at regular intervals.

Protecting your information when using a public computer

We advise against using publicly available computers to access digital banking. Even benign programs, like popular desktop search programs, can pose a security risk. Certain programs, such as Google Desktop, cache items that you have viewed so you - or potentially, an unwelcome third party - can easily search and find those pages later again.

If you come across a program like this when you are using a public computer, adjust the search program preferences so it does not store secure pages you wish to view. If you forgot to adjust the preferences before banking online, you can remove the stored items via the Google Desktop results page by clicking on the Remove Items link.

To ensure a safe and secure Internet session, only visit reputable sites. We recommend you clear your browser history, run a virus scan, and restart your browser before logging in to digital banking.

Free public Wi-Fi offered by places like restaurants and coffee shops can be vulnerable to interference from hackers. These networks can even be set up by hackers to pretend to be free Wi-Fi networks, but are really used to steal information from anyone who connects to them, including login credentials. We advise against using these networks to access digital banking.

Tips for safe computing

  • Protect your personal information.Be aware of current online ploys that try to get you to provide personal and/or financial information. Do not respond to unsolicited emails or phone calls that ask for confidential information.
  • If you don't know the source of an email or if it looks suspicious, do not open it.Never click on a link or attachment in an email that you suspect may be fake. Even if an email looks real, we advise that you open your browser and type in the address of our site yourself instead of clicking a link in the email. That way, you can always be sure you’re going directly to our real website.
  • Remember to log off.Ensure that you always properly log off and close your browser. This will prevent others from being able to view this information later.
  • Safeguard your PINs and passwords. Never share your passwords with anyone, for any reason. Use passwords that are difficult to guess. Change your passwords frequently.
  • Be wary of pop-up windows, especially those that request financial or identification information.Avoid clicking any "action" buttons in a suspicious pop-up window.

Internet scams


A common way for Internet scammers to obtain your personal information is through a method called phishing. Phishing is when fraudsters send emails or SMS text messages which appear to be from your financial institution. You are asked to log in to your online banking to verify account information. The message instructs you to click on a link that takes you to a copy of your digital banking site – one that’s hard to tell apart from the real site – where you'll be asked to enter your credentials. The fake site will capture your credentials, which fraudsters can then use to log in to your digital banking.

Phishing scams may also seek personal details, such as your address, social security number or mother's maiden name. The details obtained can then be used for identity theft.

Phishing emails may include:

  • Warnings about account closures
  • Requests to update your information
  • Offers to register for a new service
  • Offers for pre-approved credit cards
  • Free virus-protection programs

Phishing emails also often have some telling signs, including:

  • Poor spelling or grammar
  • Alarmist content, warning that your account will be closed if you don't provide your banking or personal details immediately
  • Notices that you've won a prize and are required to pay a fee in order to claim it

Never provide personal details or any account details in an email. If you receive a message that you are unsure about, please contact us by phone, in person, or through secure messaging in digital banking.


Another way for hackers to get their hands on your personals details is by pharming them. Pharming occurs when hackers compromise your computer to redirect you to fake websites. With pharming, you get sent to a fake website even when you type the correct address directly into your browser. Once there, you are asked to enter your digital banking credentials or account information, which hackers take and use for criminal activity.

How to avoid Phishing and Pharming scams

We will never send you emails or communications asking you to verify or provide your online banking details. Never use a link provided in an email to access your digital banking. Do not open emails, texts, or attachments from unknown sources. Scan emails and attachments with your anti-virus software before opening them.

Always type your financial institution's website address directly into your browser and remember to look for confirmation that you are browsing securely. The letter "s" in 'https' indicates you are navigating in a secure site. Look for the 'https' when online shopping, too.

Don't feel panicked when phishing emails caution of immediate account closures if your banking details cannot be verified. Don't believe emails warning that your account has been compromised or that you'll miss out on a great deal if you fail to act immediately. If you are concerned, call or visit one of our branches.


Malicious software (malware), spyware, worms and Trojans are the same class of destructive viruses, just with different names. They can steal your personal information, take over your computer, and use it to attack other people's computers. Your computer can become infected through email attachments, downloading infected content, or visiting harmful websites.


Spyware is exactly what it sounds like – tracking software that is downloaded to your computer without your knowledge when you visit certain Internet sites. Secretly, it gathers information about you and your browsing habits. This information can include passwords and personal data. It can also interfere with user controls and disable legitimate anti-virus programs.

The best way to protect your computer against spyware is smart browsing. Stay away from sites that look unsafe and avoid streaming or downloading content from untrustworthy sources. Many anti-virus products offer targeted spyware solutions that inspect your operating system, installed programs, downloads, and files.


One of the most common viruses to watch out for is known as scareware. These scams pop up on your screen and display alarmist warnings, telling you a virus has invaded your computer. Scareware prompts you to download (and often pay for) fake anti-virus software to remove the non-existent viruses. Scareware is a scam that tries to trick you into paying money in exchange for nothing.

You can protect against scareware by keeping your anti-virus software up-to-date and by being judicious about what you choose to download to your computer. You should also be familiar with the look of your legitimate anti-virus program, so you won't be fooled if one of these pop-ups appears.

Wi-Fi and online shopping


These days, everyone is on the go and it's not uncommon to access Wi-Fi at coffee shops, hotels, restaurants or airports. Using wireless networks to access information is convenient, but not risk-free. Be smart when you surf. Protect yourself from threats by:

  • Not using a shared computer to access your digital banking.We strongly recommend not using shared or public devices to access digital banking.
  • Managing your digital banking only from secure networks.We recommend that you don't use unsecured public networks for anything sensitive.
  • Connecting only to password-protected networks.If there are several networks available, ask employees of the organization which network they operate.
  • Never leaving your computer or device unattended,especially if you are logged into your digital banking.
  • Using different passwords and security questions.If someone obtains your login credentials for one site, such as a social networking site, you don't want them to be able to access your other ones.
  • Ensuring you log outbefore you close your browsers.


Shopping online

Online shopping is the epitome of convenience. There are no lines and no crowds, but it can also be a haven for fraudsters. Consider the following tips when shopping online to ensure your information stays secure:

  • Make sure that you are shopping at a trusted retailer when you enter your credit card details online.
  • Use a reputable escrow service such as PayPal where possible.
  • Provide retailers with only the necessary details to complete the transaction. These include your credit card number, expiry date, the security code on the back of the credit card and the card's billing address. Never provide your social insurance number, account details or your mother's maiden name. For shopping sites that require you to register with a username and password, we recommend you do not use your digital banking password.
  • Use your credit cards only on websites that use secure browsing technology on the screens where you enter your card information. Ensure the web address begins with 'https' (as opposed to 'http') and has a closed padlock icon in the address bar.
  • Ensure that smaller retailers requesting credit card details have reputable contact details and a physical address, and that you feel comfortable with providing them your card information.



Recognize it. Report it. Stop it.

Our Credit Union does our best to safeguard your interests, but you should also take precautions to protect your identity and your money.

Safety precautions for Digital Banking

  • We will never ask you to provide your personal passwords, personal information numbers, sensitive personal information, or login information in an email.
  • Type our web address into your browser yourself instead of clicking on a link in an email or electronic message to navigate to our website.
  • When banking online, check the address of any pages that ask you to enter personal account information. Any legitimate digital banking site will begin with ‘https’ in the toolbar at the top of the page to indicate that the page is secure.
  • Look for the padlock found in the address bar. If the page is legitimate, by clicking on the padlock, you can view the security certificate details for the site. A fraudulent site will not have these details, or will not have the correct details.
  • Review your account activity on a regular basis to check for any transactions or activity that you don’t recognize.
  • Don’t send personal identification information over the internet. Hackers can easily retrieve sensitive data that is sent over an unsecured internet connection.
  • Try not to use your SIN as a form of identification. Use other identification whenever possible.
  • Be careful about what you throw out or recycle. An identity thief will pick through your garbage or recycling bins. Be sure to shred receipts, tax returns, financial statements or anything with personal or financial information

Report an incident

To report unauthorized usage of your account:


If you think you have been a victim of identity theft

  • If you suspect your account has been compromised, please report it to us immediately by contacting us at 403.845.2861 or
    • This will allow us to take appropriate steps to help prevent fraud.
  • Contact local police and file a report about the fraud.
  • Contact Canada’s credit reporting agencies – Equifax and TransUnion - and have a fraud alert put on your credit file. This could help prevent someone else from taking out a loan or credit card in your name.

The Canadian Anti-Fraud Centre also has a website full of tips to identify, prevent, and report all types of fraud.


What are cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.

What are cookies used for?

Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

How Long will Cookies Stay on My Device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you close your browser. Persistent cookies stay on your computer or mobile device until they expire or are deleted. All cookies placed on your device are session cookies except for the following:

First and Third Party Cookies

First-party cookies are cookies that belong to ROCKY CREDIT UNION LTD., whereas third-party cookies are cookies that another party places on your device through our website. Third-party cookies may be placed on your device by an entity providing a service for ROCKY CREDIT UNION LTD., for example to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.

Controlling and Deleting Cookies

You can easily adjust your browser settings to notify you when you receive a cookie so you can choose whether or not to accept it; disable your browser from receiving cookies; or delete cookies through your browser. Please consult the Help Function of your browser for more information. Be aware however that some features and services on our website may not work properly because we may not be able to recognize and associate you with your account. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.

You can find out more information about cookie settings at

Privacy Statement

Protecting your privacy is important to “Rocky Credit Union”.

Rocky Credit Union has adopted this Privacy Statement to provide you with an overview of the collection, use, retention, and disclosure of personal information that you may provide while using the Rocky Credit Union’s products and services (collectively referred to as “Services”).  Rocky Credit Union encourages you to read this Privacy Statement, as well as any Terms and Conditions that may be applicable to a particular product and service, in order to understand how we collect and process personal information in the course of providing the Services and your interaction with the Services.

By using the Services, you consent to the collection, use, retention, and disclosure of your personal information for processing as described in, and subject to the limitations set out in, this Privacy Statement.

Personal Information

Personal information is any information that would identify a person directly, or indirectly in combination with data from other sources. For example, personal information includes a full name, home or work address, phone number, national identification number (SSN, SIN, etc.), email address, banking details, IP address, biometric data, payment information, usage data, or any information that may individually identify a person.

Rocky Credit Union may collect personal information including without limitation your name, phone number, email address, IP address, and device identifiers, in the course of its Services, and may use or disclose that personal information as described with this Privacy Statement.

Rocky Credit Union may also create de-identified or anonymized data from personal information by excluding data components (such as your name, email address, etc.) that makes the data able to personally identify you, through obfuscation, or through other means. In addition, Rocky Credit Union may collect and use aggregated, anonymous information to provide data about the Services to advertisers, potential business partners and other unaffiliated entities.  As this information does not identify a person, and is therefore not personal information, Rocky Credit Union’s use of such aggregated, anonymized and/or de-identified data is not subject to this Privacy Statement.

Consent and Collection of Personal Information

If you use Rocky Credit Union’s website, or conduct a transaction through an the Rocky Credit Union’s website where personal information is essential, your consent is implied to collect and use your personal information to facilitate that use or complete that transaction requested or initiated by you only. Examples of instances in which personal information may be collected by Rocky Credit Union are, but are not limited to:

  • When you request information or Services, and/or when requested information or Services are provided to you,
  • When you access and navigate Rocky Credit Union’s website, or engage in communication and/or business transactions with Rocky Credit Union,
  • When Rocky Credit Union is administering, planning, and managing its relationship with you or communicating with you in relation to this relationship,
  • Where Rocky Credit Union seeks to better understand how Rocky Credit Union may improve its products and services, to develop and conduct its business and operations, and for other internal business purposes,
  • Where Rocky Credit Union seeks to provide you with information on current and future products and services or other developments with respect to Rocky Credit Union and its affiliates and partners,
  • Where Rocky Credit Union needs to comply with applicable legal and regulatory requirements, or protect Rocky Credit Union’s legal rights and property, or
  • If you knowingly submit Personal information through Rocky Credit Union’s website for the purpose of registering for a service, a contest, or authentication.

During these instances, Rocky Credit Union may collect data such as, but not restricted to: name, email address, phone number, address, areas of the Services or Rocky Credit Union websites you visit, transaction type(s) you engage in or request (and amounts thereof), content you view, your IP address, data downloaded or submitted by you, as well as the nature of the individuals or entities with whom you communicate or transact business using the Services.

If at any point you wish to withdraw consent to personal information collection, please contact the Rocky Credit Union Privacy Officer noted in this Privacy Statement.  Please note that certain Services may only be able to be offered or provided to you if you disclose the personal information necessary to facilitate those Services, and therefore Rocky Credit Union may not be able to provide you with certain Services in the event that you choose not to disclose that personal information to Rocky Credit Union.

Anonymous Information

When you interact with a Rocky Credit Union Service, similar to most other websites, apps, and online services, certain anonymous technical information about your visit is automatically logged and collected by Rocky Credit Union.  This may include information about the type of browser you use, operating system, the date and time you access the Service, the links you accessed while using the Service, and the internet address of the website, if any, which linked directly to the Rocky Credit Union Service. This information is used for system administration purposes such as diagnosing problems with Rocky Credit Union’s Services, servers and websites, compiling aggregated and statistical information, and to improve the operation and content of Rocky Credit Union’s websites and Services.  It is not personally identifiable, and is not considered personal information and subject to this Privacy Statement.

Personal Information Use

Rocky Credit Union may use collected personal information for such purposes as:

  • Helping to establish and verify the identity of users, and to keep user accounts secure,
  • Opening, maintaining, administering and servicing users’ accounts or memberships,
  • Providing Services and support to users,
  • Improving Rocky Credit Union’s websites, including tailoring its websites to users’ preferences,
  • Providing users with product or Service updates, promotional notices and offers, and other information about Rocky Credit Union,
  • Corresponding with you, and responding to your questions, inquiries, comments, and instructions,
  • Maintaining the security and integrity of Rocky Credit Union systems, and,
  • Complying with applicable laws.

Once collected, Rocky Credit Union will store and process your personal information in secure locations.

Personal information will only be retained by Rocky Credit Union for the length of time required to fulfill the purpose or complete the transaction for which it was collected, or as may be required by law. Beyond that point, personal information in the possession or control of Rocky Credit Union will be anonymized or securely destroyed.


Rocky Credit Union maintains reasonable physical, technical, and administrative security measures to minimize the risk of unauthorized loss, theft, copying, misuse, access, disclosure, alteration, or destruction of your personal information.

Rocky Credit Union also restricts access to your personal Information to only those persons who have a legitimate business need or legal requirement to view it in connection with the Services.  You, as a personal information owner, may also authorize any persons you may choose to have access to your personal information.

Although Rocky Credit Union does utilize security measures appropriate to the level of risk, no method of data transfer or storage on the internet is 100% secure and security risks cannot be eliminated entirely.  As such, Rocky Credit Union cannot guarantee perfect security, integrity, or confidentiality of personal information.

In the event of a data breach or security incident involving the Services, Rocky Credit Union will take all reasonable steps to comply with the breach reporting obligations that may be applicable to it under Alberta privacy laws.  Rocky Credit Union may also seek to notify you in such event. If notification is appropriate or required, Rocky Credit Union may notify you by email, messaging to your device, or other reasonable means.

Disclosure of Personal Information

Rocky Credit Union does not provide personal information to unaffiliated third parties for their use in marketing directly to you.  We may use unaffiliated companies, or trusted third party service providers, to help maintain and operate our Services for reasons related to our business operations and to better serve you, and those companies may receive your personal information for that purpose.  When Rocky Credit Union shares personal information with third-party services that support our delivery of the Services, we require that they use your personal information only for the purposes we’ve authorized, and that they protect your personal information to at least the same standards used by Rocky Credit Union.

Rocky Credit Union may also disclose personal information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by applicable law (including, without limitation, to prevent fraud or abuse, or to protect Rocky Credit Union’s legal rights, property, or the safety of Rocky Credit Union, its employees, users or others).

Finally, as Rocky Credit Union’s business develops, it may sell or buy corporate assets, and in such transactions personal information may be one of the transferred business assets.  If Rocky Credit Union, its internet businesses, or substantially all of its shares or assets, is acquired or an acquisition is contemplated, personal information may be one of the assets assessed or transferred in connection with that transaction.

“Cookies” and Advertisers

The Rocky Credit Union websites, or the third party companies used to host, operate, or maintain these websites, may place a “cookie” on your computer in order to allow you to use these websites and to personalize your experience.

A “cookie” is a small piece of data, or an alphanumeric identifier, that can be sent by a web server to your computer or device, which then may be stored by your browser on your computer or device. Cookies allow Rocky Credit Union to recognize your computer or device while you are on our websites and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories, and preserving information between browsing sessions. The information collected from cookies may also be used to improve website functionality.

The advertisers and/or other content providers that may appear on Rocky Credit Union websites may also use cookies that are not sent by Rocky Credit Union. Such ads or content may contain cookies that help track and target the interests of users of our websites in order to present “personalized” advertisements or other messages that the user might find interesting. Rocky Credit Union is not responsible for any such cookies.

Most web browsers have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of Rocky Credit Union websites.

Rights With Respect to Personal Information

Rocky Credit Union is committed to ensuring you retain full access to and control of your personal information. To that end, we endeavor to respect your right to be informed regarding the collection, use and disclosure of personal information, and your right of correction and access to it, via this Privacy Statement.

If you would like to access, correct, remove, request a copy of, withdraw consent to collection of your personal information, or are looking for any additional information on how your personal information may be collected, used or disclosed by Rocky Credit Union, please contact the Rocky Credit Union Privacy Officer via the Contact & Questions area at the bottom of this Privacy Statement.  Subject to certain exceptions and limitations that may be prescribed by applicable law, you will be provided with reasonable access to your personal information, and will be entitled to have it amended or corrected as appropriate.

In certain circumstances, you may have the right to have your personal information, or certain components of your personal information, erased by Rocky Credit Union, to have your personal information moved, copy or transmitted from Rocky Credit Union’s systems to other systems, or to object to or restrict certain processing of your personal information by Rocky Credit Union.  In the event that you wish to inquire about, or seek to exercise any of these rights (as they may be applicable), please contact Rocky Credit Union’s Privacy Officer.

Mobile Apps

The following list of permissions and activities are required by our mobile app to operate. These include:
• “Access Camera” permission is used by the app to deposit a cheque via mobile deposit capture, store a custom profile picture and background.
• “Access Location” permission is used by the app to accurately locate the nearest ATM or branch in the “Find Us” feature.
• “Call Permission” is used to automatically call the user’s preferred branch by tapping on the phone number in the “Find Us” feature.
• “Contacts List” permission is used to set up new Interac e-Transfer® contacts and send an Interac e-Transfer®. Only the device contact information a user confirms is readable by Interac.
• “Internal Storage” permission is required to view, share and download PDF files from the mobile app to a user’s device.
• “App Activities” uses mobile app interaction data for analytics on usage and crash information for the current app version. We also monitor application stability using the crash logs to make ongoing improvements. Data collected on app activities, information and performance is completely anonymous and aggregated – individual users are not identifiable.

External Links

Rocky Credit Union Services may contain links to other websites, apps, or services, including those of advertisers or third party content providers who offer downloads as part of a Rocky Credit Union Service. Rocky Credit Union is not responsible for the privacy practices or the content of other websites, apps, or services.  We encourage you to read the Privacy Policies published by such third parties before divulging your personal information to them.

Changes to this Privacy Statement

Rocky Credit Union reserves the right to modify or supplement this Privacy Statement in its discretion, at any time. If a material change to the terms of this Privacy Statement is made, we will post a notice on our website and a link to the new or amended Privacy Statement.  The collection, use and disclosure of your personal information by Rocky Credit Union will be governed by the version of this Privacy Statement in effect at that time.  Your continued use of Rocky Credit Union’s websites and/or Services subsequent to any changes to this Privacy Statement will indicate your consent to the collection, use and disclosure of your personal information in accordance with the amended Privacy Statement.

Contact & Questions

If you have any questions or comments regarding this Privacy Statement or any aspects of Rocky Credit Union Services, please contact:

Mark Vos, Privacy Officer


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