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Here is a great little resource to increase your Fraud awareness from the Bank of Canada. It includes information regarding bank note security features and more. Whether you are a customer or store clerk using or accepting cash, you are at risk of becoming a victim of counterfeiting. It is your responsibility to know the Canadian bank note security features. Learn them here.

Check out the new The Little Black Book of Scams 2nd edition. This is great information for Fraud Awareness month.


We have a new record - Canadians lost over $121 million to scammers in 2018. This is up from $95 million in 2017. While the losses continue to trend upwards, the percentage of victims that actually come forward to report the crime is still less than 10%, suggesting that actual losses are somewhere in the range of $3 billion dollars this year.  Reporting scams and frauds plays a vital role in assisting law enforcement and organizations like BBB to gather accurate statistics, as well as track, apprehend and prosecute criminals.


Here is a list of the Top 10 Scams of 2018

1.         Romance Scams

2.         Income Tax Extortion Scams

3.         Online Purchase Scams

4.         Employment Scams

5.         Phishing

6.         Subscription Scams

7.         Advance Fee Loans

8.         Tech Support Scams

9.         Home Improvement Scams

10.       Bank Investigator Scams


For more information regarding these scams and some tips to avoid them click here. Educate yourself so you don't become a victim! Recognize it. Report it. Stop it.

October Is Cyber Security Month

Visit for more information

Phishing (October 22 2018)

Click to watch a video about Phishing scams

Mobile Device Security (October 15 2018)

Click to watch a video about mobile device safety

Cyber Security (October 8 2018)

Click to watch a short video about Cyber Security

6 things every student needs to know  (October 1 2018)

You’ve been back to school now for a few days and the excitement of seeing old friends, meeting new ones, and finding your way around have started to wear off. Now that student life is back in full swing, here are a few handy cyber tips to keep in mind:

  1. Don’t overshare. This includes a lot of things. Don’t share personal info online where just anyone could find it. Don’t post your schedule on Insta or Snapchat. Don’t be that meme of the person posted a pic of their first credit card on Twitter, and then shared their CVV number in a comment. Don’t post pics of that crazy frosh night event. Save them for the reunion.

  2. Make sure your passwords are strong and unique, at least eight characters long; better yet, use passphrases, and don’t use the same password for every account. If you’ve shared passwords with friends, now would be a good time to change them (the passwords, not the friends).

  3. Use official app stores to download apps and files. Malware and viruses can sneak onto devices by way of innocent looking app, ebook, or other media files. Follow the crowds: the more people who downloaded an app, the likelier it is that it’s legit.

  4. Don’t plagiarize. Don’t get someone else to write your papers. There are plenty of sites to help teachers detect plagiarism. Cite your sources (newsflash: Wikipedia shouldn’t be one of them)!

  5. When using dating apps, don’t get catfished. Make sure the other person is who they say they are. And when you meet up, meet in a public place.

  6. When using ride sharing programs like Uber or Lyft, public transit, or even just walking home late, send a friend or family member a text to let them know when you’ve arrived safely. There are a number of apps designed to help you get home safely.


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CUETS Mastercards

As of October 1, 2018 Rocky Credit Union's online banking will no longer have access to CUETS Financial, which means you will not be able to access your CUETS Mastercard transctions in MemberDirect. Further, after this date all credit card transaction data will be removed. 

If you wish to have a record of or continue to access your transactional history, here are some options:

  • From MemberDirect: Access your transactions before October 1, 2018 and download or print your history
  • From your Credit Union Online banking: Members who would like to keep their spending history could re-link their CUETS Financial credit card via the Linked External Accounts feature of PFM
  • From CUETS Financial Online Banking ( Continue to access your historical and future credit card transactions after October 1, 2018 by using your current login credentials for CUETS Financial Online Banking. If you are not currently enrolled, you can visit and click the "New User/Enroll Now" link.

If you have any questions please contact us at 403.845.2861 or email

Scammers are targeting previous victims in hopes to scam them again. If a consumer has been victimized by a scam, they are likely to be targeted again with the recovery pitch. Scammers will target previous victims on the premise of increased vulnerability and the likelihood of obtaining additional funds. The recovery pitch involves scammers deceiving victims to believe there is an opportunity to recover funds lost in a previous scam (full or portion). Scammers may portray themselves as members of law enforcement, investigating agencies, bank employees, or lawyers to establish a sense of credibility.


Anti-Virus Scam

One form of the recovery pitch involves victims of the Anti-Virus Scam who previously paid scammers a fee to remove online threats, such as viruses from their computer. Victims are later called and advised the company has filed for bankruptcy and are offered a refund. Victims are asked to provide scammers access to their computer to process a refund via online banking. Furthermore, consumers are asked to log into their online banking. The consumer is told the screen will go black for a brief minute to process the refund however the scammer uses the opportunity to forward money from the victim's line of credit or credit card to their bank account, making it appear as if a refund was deposited. Moreover, the victim is told an error occurred and the refund was overpaid (example: refunded $2,900 Cdn instead of $290 Cdn). Scammers demand the victim refund the difference to correct the error. Victims will try to resolve the issue and send the monies only to later realize the original "refund" was actually a transfer from their line of credit or credit card. The victim is now responsible for the funds lost.


Bank Investigator Scam

Another form of the recovery pitch involves the Bank Investigator Scam. Consumers receive calls from scammers purporting to be from their bank or a major credit card provider. Victims are led to believe that a bank investigator is investigating unauthorized charges on their account to identify a suspect and refund the stolen funds. Victims provide remote access to their computer and online banking to allow the "investigator" to review any discrepancies or possibilities of fraud. The "investigator" will deposit money into the victim's account with instructions to wire/send the money internationally to see if anyone from the bank steals or intercepts the money. Requests of payment can vary, however they often include money service business transfers or wire transfers. Unbeknownst to the victim, the scammer will complete a transfer of funds from the victim's line of credit or credit card to their bank account to create a false pretense that the victim is using the bank's money. Once the victim sends money to recover the original unauthorized charges, they realize they have been scammed and are responsible for the funds lost.


The recovery pitch can take form using any scam. Whether it be a romance scam, prize scam, or one of the scams mentioned above, scammers may contact the victim to impersonate a lawyer and claim they can obtain lost funds for the price of legal fees. Victims will pay advance fees to assist in recovering lost finances.


Warning signs - How to protect yourself

  • Never pay an advance fee to obtain a refund.
  • Record all information – confirm who you are dealing with.
  • Conduct open source searches to cross reference information.

What is identity theft?

Identity theft refers to the preparatory stage of acquiring and collecting someone else's personal information for criminal purposes. Identity theft techniques can range from unsophisticated, such as dumpster diving and mail theft, to more elaborate schemes, such as phishing, job scams, loan scams, service scams, tax scams, bank investigator scams, and investment scams. Computer spywares and viruses, designed to help thieves acquire personal information, are an emerging trend.


Warning signs - How to protect yourself

  • Identity theft can occur over the Internet, telephone, via fax or regular mail. You should be particularly wary of unsolicited e-mails, text messages, telephone calls or mail attempting to extract personal or financial information from you.

  • Periodically check your credit reports, bank and credit card statements and report any irregularities promptly to the relevant financial institution and to the credit bureau.

  • During transactions, if you must hand over your card, never lose sight of it.

  • Always shield your personal identification number when using an ATM or a PIN pad.

  • Memorize all personal identification numbers for payment cards and telephone calling cards. Never write them on the cards.

  • Familiarize yourself with billing cycles for your credit and debit cards.

  • Trash bins are a goldmine for identity thieves. Make sure you shred personal and financial documents before putting them in the garbage.

  • When you change your address, make sure you notify the post office and all relevant financial institutions (your bank and credit card companies).


What is identity fraud?

Identity fraud is the actual deceptive use of the identity information of another person (living or dead) in connection with various frauds (including impersonating another person and the misuse of debit or credit card data).


Criminals can use your stolen or reproduced personal or financial information to:

  • Access your computer/email

  • Access your bank accounts

  • Open new bank accounts

  • Transfer bank balances

  • Apply for loans, credit cards and other goods and services

  • Make purchases

  • Hide their criminal activities

  • Obtain passports or receive government benefits

  • Minimize the criminal's opportunities to obtain your personal information. Making yourself a harder target is the best defense. If you are a victim, do not panic, in most cases you will not be out any money.


While you probably can't prevent identity fraud entirely, you can minimize your risk. Identity fraud is on the rise and it can happen to anyone. By managing your personal information wisely, cautiously and with an awareness, you can help guard yourself against identity fraud.


Warning signs - How to protect yourself

  • A creditor informs you that an application for credit was received with your name and address, however you never applied.

  • Telephone calls or letters indicate you have been approved or denied by a creditor for which you never applied.

  • You receive credit card statements or other bills for account you do not hold.

  • You are missing mail you regularly receive (credit card statements, banking statements).

  • A collection agency informs you they are collecting for a defaulted account established with your identity and you never opened the account.


Check out the new The Little Black Book of Scams 2nd edition. Great information for Fraud Awareness month.



Contact Rocky Credit Union

5035 49 Street
Rocky Mountain House AB  T4T 1C1

P    403 845 2861
F    403 845 7295

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